If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund.
To be eligible for a return, your goods must be unused and in the same condition that you received them.
Your goods must be in the original packaging.
A return authorization must be requested within 30 days of your date of delivery. You must contact us at [email protected] to request and receive an RMA.
The return authorization number must be included along with your returned product.
Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.
You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of the RMA.
Returned goods must be in good physical condition (not physically broken or damaged).
All accessories originally included with your purchase must be included with your return.
Shipping and handling charges are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned goods while in transit back to us.
If you return goods to us (a) without a return authorization from us or (b) without all parts and accessories originally included with your purchase, we retain the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the goods or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, we retain the right to charge you a 30% restocking fee. This fee is to cover the cost of labour and repackaging a product that is found to be in good condition.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]