Wavez Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 business days, or we will contact you under the exceptional circumstance that this can't happen.

Generally, deliveries take place on weekdays (Monday-Friday) excluding public holidays.

Shipping rates and delivery estimates

We offer FREE shipping across the Australian mainland and Tasmania where standard Australia Post rates apply.

If we are unable to deliver to your address using Australia Post standard services, we will contact you to discuss options.

Delivery normally occurs within 3-5 business days, but as delivery times are outside our control, we ask that you work with us in the unlikely situation that delivery does not occur within these timeframes.

Shipment to PO boxes

Not all products can be delivered to PO boxes, for example, bulky items like electric watercraft or lithium batteries. In these circumstances, we will contact you to arrange an alternative delivery address.

Shipment confirmation and order tracking

We will provide shipping confirmation and a tracking number when your goods have been booked for collection from our warehouse, or have been taken to a local courier centre.

Please check the tracking number on the relevant courier's website before contacting us to query the status of your delivery.

Customs duties and taxes

Products in stock in our warehouse are offered with all customs duties and taxes included.

In some cases, we may act as an agent for goods sourced directly from the manufacturer overseas. In such circumstances, you will be responsible for customs duties and taxes upon import of the goods.

Damages

Wavez Pty Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged foods before filing a claim.

International Shipping Policy

If you would like goods shipped internationally, please get in touch with us before placing your order.

In most cases we can accommodate your request, however, some products prohibit distribution internationally and this can be beyond our control.

Returns Policy

See our Returns and Refunds Policy here: https://store.wavez.com.au/info/refund-policy.

Need More Help?

For more help, please email us at [email protected] or call us on 02 8006 8261.