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FAQ

Is there anything else you’d like to know?

Please find our Frequently Asked Questions below.  We add to the list from time to time and would love your feedback if you think something is missing.

Of course, if you don’t find what you’re looking for, please feel free to Get In Touch and ask away!  We’d love to help!

Frequently Asked Questions

What payment methods do you support?

We support payment by Direct Bank Transfer, Visa,  Mastercard, Amex, Paypal, AfterPay (up to $1000) and ZipPay.

For In Stock products for Local Pickup, we can support Cash on Delivery (up to $1000).

We are unable to offer credit terms, sorry.  But we are working on it, so if that’s the only thing that’s holding you back, please let us know and we’ll keep you updated.

Getting on your feet

The Manta is so buoyant and stable that standing up on a Manta is a piece of cake, even for non-paddlers!

Just make sure that you’re ready for the power surge when you take it from half speed to full speed – it can catch you off guard 🙂

It’s so buoyant that parents can head out with their little kids on the board in front of them, or it can even take two older kids at once.

Do prices include taxes?

Yes, all of our prices include GST.  The total GST payable is shown at checkout.

Wavez Pty Ltd is a GST registered business so we must charge GST on all sales.

Goods which are to be delivered to an overseas address do not require payment of GST.  The price shown at checkout will exclude GST. However, you may be required to pay taxes and/or duties when the goods arrive in your country.

We can deliver without charging GST to vessels which are scheduled to leave Australia within 60 days from the date of invoice or payment (whichever is earlier).

What currency is shown?

The Wavez Shop shows all prices in Australian Dollars and includes GST when delivery is to an Australian address.

Fins forward or back?

The length of the US Finbox in the Carver and Carver X allows you to place the fin in a variety of positions.

The further forward, the more nimble and responsive the board will be.

The further back, the more stable it’ll be, great for long sweeping turns.

If in doubt, position the fins in the centre of the finbox until you’ve decided how you want to ride the board.

 

Remote control signal strength

Keep the remote control connection to your board strong by ensuring the following:

  1. strap the remote to your wrist closest to the antenna at the front of the board – that is,  if you’re standard, left wrist.  If goofy, right wrist.
  2. strap the remote so that the controller is under your wrist, facing the board
  3. keep your arms down to minimise the distance between the remote and the antenna
  4. keep the nose up and the amount of water washing across the antenna to a minimum

And if you lose connection and your remote starts flashing, just remove and reinsert the magnetic security lead on your foot strap.  That’ll reset the connection and you should be right to go straight away!

Board washdown – use lots of fresh water!

Always wash your board and battery with fresh water thoroughly after use, especially in salt water!

All parts of the board and the battery are waterproof (as long as the battery’s charging ports are covered).  So feel free to wash the board thoroughly from every angle after use.

Pay particular attention to all metal parts including mounting screws, magnet, battery tray ‘horns’, drive shaft, impeller, stator

Leaving salt, sand or other debris in the moving parts of your board is the biggest cause of board (and battery) failure.  Neglect and lack of maintenance may void your warranty.

We recommend using a garden hose with the nozzle set to the shower setting.  A high pressure washer can damage waterproof seals, so don’t use one – always just use a normal hose.

If in doubt, keep washing!

Going faster: planing

The Carver and Carver X will really pick up speed when it is planing.

You can get your Carver to plane by putting your weight onto the front foot, which will bring the board to a more level position.  Once the board is planing, it’ll lift up to the water surface and reduce the surface area in contact with the water.  That results in less drag, which results in more speed.  You’ll really notice the difference!

If you’re riding the Carver and are near the weight limit (around 80kg), you may find that ‘bouncing’ the board up and down will allow the board to achieve planing.  You can also pull up on the rear footstrap to get the board to level out and plane.

Getting on your feet

One great thing about electric jet surfboards is that they’re easy to stand up on, because you can easily control your speed on flat waters before you stand.

More speed will keep the board stable,  as the shape of the board is designed so that it will naturally right itself when it moves forwards.

But obviously a board going flat out may be a bit bumpy,  so stand sooner rather than later.

Before you stand, give it some power to get up to a comfortable speed, stand up and get your balance, place your feet in the footstraps, shift your weight forward to get the board planing faster and go for it!

What do I tell my mates who want to ride my jet board?

Haha!  This is a problem for some people!  They think that they won’t get to use their own jet board because all their mates will want a go!

I recommend that you just give your friends a quick run, and then tell them that they need to leave the rest of the battery for you and your family 🙂  Of course, an extra battery helps you share the love with more friends 🙂

We recognise that every one of our customers is a fantastic salesperson for our jet boards, so we offer a generous commission for each referral.  You could tell your friends that if they buy their own jet board, not only can you have great fun riding your jet boards together, but you can share the ice cold drinks you buy with your commission, too! 🙂

How fast will it go?

We show the expected maximum speed in the Specifications table for each watercraft.

This is the speed that you can expect if you are within the weight range recommended for the product.

If your weight exceeds the recommended range, the performance can be significantly reduced, as the watercraft may not be able to plane (for the Kymera, Carver and Carver X in particular).

Factors which will affect speed are:

  • rider weight
  • rider height
  • rider experience and riding style
  • balance of weight forward/aft/wide stance/narrow stance
  • wind
  • current
  • water chop
  • battery capacity remaining
  • battery health
  • watercraft health, especially jet components

How long will the battery last?

We show the expected runtime in the Specifications table for each watercraft.

This is the runtime that you can expect from normal use.  Normal use includes some time at low speed, some time at high speed, some time maneuvering the watercraft around in circles 🙂 and maybe some time swimming around after falling in!

If your weight exceeds the recommended range, the runtime can be reduced, but it’s important to note that runtime is related to how hard the motor is working, not how fast you’re going.  That means that a light rider may go faster, further and for longer than a heavier rider using the same watercraft.

Factors which will affect runtime are:

  • speed
  • rider weight
  • rider experience and riding style
  • balance of weight forward/aft/wide stance/narrow stance
  • wind
  • current
  • water chop
  • battery health
  • watercraft health, especially jet components

How long does the battery take to recharge?

We show the expected battery recharge time in the Specifications table for each watercraft.

Some batteries support slow chargers and fast chargers, and these are also shown.

As batteries degrade in performance over time, they will cut out earlier during use and take less time to recharge.  At that time, it is best to replace the battery.

Batteries are best left in a discharged state after the last use before storage.  All our batteries have battery management systems which ensure that the battery has sufficient charge to be stored for an extended period, but a monthly partial recharge for just 5 minutes is recommended to keep the cells in balance and the battery healthy.

A fully charged battery will lose capacity in storage much faster than a partially charged battery.

And a battery stored in a high temperature environment will lose capacity faster than if stored in a cool place.

A battery stored fully charged in a 60 degrees celcius warehouse can lose nearly half its total capacity in just 3 months!

Remember: always recharge batteries in an appropriate location and under supervision.

How much does it cost?

We have prices for all of our watercraft shown clearly in our online Shop – we’ve got nothing to hide!

It’s true, electric watercraft don’t come cheap!  At least, that’s what it seems at face value.  But there are a few things to consider when comparing them to other options like petrol-powered personal watercraft:

  • When you buy an electric watercraft, you buy enough cycles in the battery to last you for years!  No frequent and expensive trips to the service station!
  • Refueling (that is, recharging the battery) is easy anywhere there’s a power point, even on a generator or solar panel if you’re away from home, and costs under $1 per recharge on mains.
  • In many states and territories you don’t need to pay vessel and operator license fees.
  • Their small size and weight means that they can be easily stored in a corner of the garage, or even a spare bedroom, saving on storage costs.
  • It also means they can be easily transported in a car, on a roof rack or on a ute tray.  No trailer with its rego and maintenance requirements.
  • And that convenience also means that you’re going to get more use out of them than you might otherwise 🙂
  • Easy maintenance and low cost parts mean that you haven’t got a big annual service bill.
  • No petrol and no oil means no mess and no stained clothes! 🙂
  • And make sure that you’re taking into account hidden extras… does that PWC RRP include a trailer?

Of course, this list doesn’t factor in other non-financial considerations such as electric watercraft being less intimidating to many water lovers than a 300HP Jet Ski, and something that even the kiddies can use by themselves in many cases 🙂

Enough said 🙂

Can my kid ride a jet board?

In most cases, yes!

But to be sure, you should check the following:

  1. Are they mature enough to handle a motorised watercraft safely and responsibly?  Younger kids may panic and need to be rescued.  Older kids may operate the board in an unsafe manner (remember adolescence?)
  2. Are there any council, state or federal restrictions in the area of operation?
  3. If renting, does the rental operator allow young riders to control the board?
  4. If riding a Kymera, are they 150cm tall?  If not, it is unlikely that there will be enough weight towards the back of the board to submerge the jet, so the board won’t be able to move forward.

Can I repair my own electric watercraft?

Most watercraft allow some owner maintenance, including replacement of impellers and jet components.

For the Kymera, all jet components can be owner-replaced, but may require tools which aren’t in most tool kits.  We do, however, offer a Kymera Workshop Kit which will allow you to replace any part of your jet.  You can also replace the motor coupler, handles and trigger yourself, but replacing the ebox, motor or driveshaft should be done by an authorised Wavez service centre.

Onean stators and impellers can be replaced by owners, but removing the impeller can be difficult, and is best done using the official Onean tookit, which we can provide.  Steer clear of doing any work on the motor!

Scubajet diffusers and impellers are easy to replace with just the right sized allen key and a bit of patience.  The modular design of the Scubajet means that you can easily swap out the adapters, nose cones and tubes, too.  Just don’t try to open the motor unit!

And SUPjet grates and propellers are pretty straightforward to remove and replace, too.

If it isn’t mentioned above,  or you’re unsure about what you should or shouldn’t do, please give us a call or send us a note.

Can I buy and collect from you to save on delivery charges?

Sure!  We have stock of many products in Sydney and with our retail partner Water Adventures on the Gold Coast.

Give us a shout to see if you can collect for free from one or other of these locations to save on delivery charges.

You can find Water Adventures’ contact details on the Contact Us page.

Can you deliver overseas?

We can send most products overseas, but not to all products to all locations.

We are authorised to send Kymera-branded products to Australia, Fiji, Japan, Malaysia, New Zealand, The Philippines, Thailand and Vietnam. If you would like to buy a Kymera or parts to be sent to another country, please get in touch and we can help you find a local reseller, if available.

We can send all other products worldwide, but it may not be economical to send jet boards and batteries overseas. Jet boards are large for their weight, so shipping can sometimes cost more than you’d expect due to “volumetric shipping”. We’ll always do our best to ship by the lowest cost and with the most reliable partners.

Furthermore, lithium batteries are classified as “dangerous goods”. As such, they require special handling procedures which can increase delivery times and costs. In rare instances, it may not be possible to send directly to your door. We’ll always do our best to ship by the lowest cost and with the most reliable partners, and if we have any problems getting your jet board or battery to you, we’ll let you know as early as possible.

We reserve the right to decide whether we are able to ship to you on a case-by-case basis, and will issue a full refund if we are unable to do so.

What should I do if I drop my lithium battery?

SAFETY FIRST!  Assume that the battery is damaged and that it is unsafe.  Keep it well away from anything flammable.

Lithium Ion batteries can become dangerous when damaged.  Not all damage will be visible.  The safest course of action is to dispose of the battery at a battery recycling centre.

If you believe that the battery may not be damaged, and wish to investigate further AT YOUR OWN RISK, these are the steps that we have previously followed to troubleshoot a suspect battery.  You may wish to add additional steps to safeguard yourself, others and property.  These steps are intended as guidance only, they are not any guarantee of safety or acceptance of any responsibility by Wavez.

  1. Check the battery for any change in temperature – is it hot?  If so, set aside well away from anything flammable, watch and wait for several hours for any sign of thermal runaway (that is, catching fire).
  2. Check the battery very carefully for exterior damage.  If there is any evidence of a dent or crack in the casing, it is best to assume that the battery cells may be damaged, or at least that the casing is no longer watertight and cannot be used on the water without repair or replacement.  Contact Wavez for further guidance.
  3. Even if the first two steps don’t clearly identify an issue, it could still be damaged, so still assume it is unsafe.
  4. Locate the charger and battery well away from anything flammable, plug the charger into the wall and the battery into the charger, and turn on the charger.  DO NOT leave the battery unsupervised when charging.  If you have a means of further protecting the surroundings, e.g. fireproof blanket, use that, especially when recharging for the first time after suspected damage.
  5. If the battery recharges fully and appears OK, the next test is an on-water test.  NOTE that this still carries the risk of fire, risk to the rider’s safety and risk to the watercraft.  Proceed with caution and at your own risk!
  6. Choose a location well away from other water users and run the watercraft with the suspect battery close to shore.  Fully discharge the battery and perform another full recharge before beginning to trust that the battery is safe.  If you notice any behaviour out-of-the-ordinary, remove the battery and go to the top of the checklist again.

 

Who is the Carver for?

The Carver is a fantastic surfboard for surfers or people who want to become surfers, suitable for most ages and skill levels.  It’s particularly popular with surfers with shoulder or elbow injuries from years of paddling.

A great thing about the Carver is that it really doesn’t take long to get up.  We got a total non-surfer non-skateboarder non-skiier up in about 2 minutes flat!  And that was when none of us knew what we were doing!

It’s second only to the Kymera in terms of ease of use for a high performance board.

But if you weigh more than about 80kg, you probably won’t be excited by the performance of the Carver.  We tell you this because it’s true and we don’t want you to be disappointed.  If you’re over 80kg, you might need to lose a bit of weight, or go for the Carver X, or maybe try one of our great paddle boards.

Who is the Kymera for?

The Kymera Body Board is a fantastic general purpose watercraft, suitable for most ages and skill levels.

You must be over 150cm tall to ride one, and weigh under 100kg (under 90kg for the best performance).

The Kymera is a great option for riders who may not have the balance or strength to ride a standup board, or is lacking confidence on the water.

But one of the best things about a Kymera is that you can ride it as soon as you get on it with very little training beforehand.  As long as you don’t forget to turn using your hands or feet (as rudders), you’ll be fine!

And that’s what makes the Kymera the perfect jet board to hire or to hire out!

Why is shipping so expensive?

LITHIUM BATTERIES

I’m guessing you’re sending a jet board or a lithium battery, right?

Lithium batteries, and jet board packages which include lithium batteries, are restricted goods when it comes to shipping.

They are classified as “dangerous goods” because they can be dangerous if they are mishandled.

As such, freight companies must have appropriately trained staff and appropriate storage and transport facilities to handle them.  And they can only send limited quantities at the same time on on the same vehicle.

All of this means that all freight companies charge a “dangerous goods surcharge”, which can be anywhere from $70 within Australia to hundreds when shipping overseas.

In fact, many freight companies and most local delivery companies won’t even take dangerous goods.

And no, we can’t ship Dangerous Goods through Australia Post,  so please don’t ask.

VOLUMETRIC SHIPPING

Even though jet boards are relatively small,  they’re large for their weight.

That’s when “volumetric shipping” kicks in.  It’s the way that freight companies make sure they don’t charge you $10 to ship a truckload of styrofoam beads.

They have decided that a particular size of object equates to a particular weight for the purposes of shipping.

For example, the Kymera Body Board weighs about 45kg including the battery and charger, but ships as about 180kg volumetrically.

So when we ship a Kymera, we need to pay as if it weighs 180kg!

That’s why jet boards cost a lot more to ship than you’d expect.

Why are Local Pickup or a large Flat Fee the only available shipping options?

Don’t worry!  We’re not going to charge you $9999.95 for shipping or make you come to Australia to pick up your jet board!  We’ve put this price here so that you’ll Get In Touch, because we need to talk 🙂

The problem is likely due to one of the following causes:

  • there may be a shipping restriction on sending product(s) to your address due to dangerous goods, oversized items or limited delivery services
  • there may be a distribution rights restriction which means we’re not authorised to send product(s) to your address (e.g. we can only send Kymeras and Kymera parts to some countries)
  • we may have determined that we are unable to provide good service for the product(s) in your country or island
  • we may have not properly configured the shipping rules for your address

The restriction may only apply to one of the products in your Cart, so you may like to remove the most likely offender and see if that helps identify the issue.

Then, please Get In Touch and we can see what we can do to get your product(s) to you 🙂

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